We accept Visa, Mastercard, and American Express

CAD/USD exchange: 1.2843

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Special Notes

  • Due to increased costs, we do not accept orders under $10.00. Advertised prices do not include applicable taxes, shipping & handling, duty and custom fees.
  • Note: Any liquid or flammable products must to be shipped by ground only, cannot be shipped by AIR-- therefore: We can only ship these products within Canada and USA. Please Note: We are not open to the public. If you phone us and we do not answer, then leave a message and we will get back to you very soon. Note: Violin Making Wood, Pegs, Fingerboards, Nuts, Saddles and Bridges are slightly larger for Luthier Fitting.

    Please Note: New international restrictions as of Jan 2-2017 on Rosewood products are now in place. We are working very hard to find out what this will mean in the future and we also have been in contact with our suppliers of these products. So: Until future notice we will not be shipping and Rosewood products outside our Country of Canada. (shipping with in Canada only till end of our stock) We will let you know more as we find out the end result.

    Method

    • We encourage you to use our secure on-line ordering system.
    • If you are not comfortable with online ordering, simply fill out our printable order form and fax it to (506) 855-8514. An email will be sent to confirm the total price including shipping. Once an agreement is reached on the total price we will bill your credit card. If payment is being made via certified check, money order or Canadian COD, you can mail payment to the address found on the top of our order form.
    • For security reasons we do not accept orders from Indonesia.

    Prices

    • Prices in this catalogue are in effect until December 31-2016. We will endeavor to maintain prices as listed. However, cost factors beyond our control may result in changes to our prices without notice.
    • All prices are in CANADIAN DOLLARS and do not include applicable taxes, shipping, duty and custom fees.
    • Prices displayed in US dollars (USD) are approximated based on the Bank of Canada exchange rates published online as of . Actual rates at time of transaction may vary slightly.

    Shipping

    • All items will be shipped via parcel post, parcel post air or courier. Please advise your preferences when ordering.
    • All shipments are F.O.B. Moncton, New Brunswick, Canada.
    • Most orders are shipped within 24 hours of receipt. We will advise you of any unusual delay.
    • All items are carefully inspected before shipment. If you receive your order in damaged condition, contact the carrier immediately.

    Payments

    • Payments are accepted by personal cheque, money order, Visa, Master Card, American Express, Pay Pal or Canadian C.O.D.

    Returns

    • If you are not satisfied with your purchase, any item may be returned within 30 days of the invoice date for full refund or credit towards another purchase provided the item has been pre-paid, is unused and unaltered.
    • In the case of an item returned for exchange, please include payment for pertinent shipping charges.
    • If your dissatisfaction results from our mistake, we will pay the shipping charges.

    Back Orders

    • Unless otherwise advised, back orders will be shipped at earliest possible date and we will pay the shipping charges. Otherwise terms and conditions applicable to the original order apply to back orders.